Quality service and customer satisfaction

"McDowalls have been carrying out valuations on behalf of East Thames and prior to that Boleyn & Forest H A Ltd for over 15 years. Since McDowalls have been working with us we have found the company to display a great degree of importance on promptness, efficiency, quality service and customer satisfaction.  Regardless of who we deal with at McDowalls, we find all staff to be professional, polite, cheerful and easy to deal with.  McDowalls are required to communicate with various third parties including our solicitors, our customers and/or their representatives and in all cases we have found the company to be professional, prompt and courteous.   The communication from McDowalls is excellent and very prompt. Upon issuing instructions to McDowalls we receive an immediate acknowledgement and we are regularly informed and up-to-date on times on progress.    In exceptional cases when there is the need for further negotiation with customers or third party valuers, McDowalls successfully conclude negotiations on our behalf without the need for arbitration and at no additional cost to us.   We would welcome the opportunity to continue to work with McDowalls in the future and have no hesitation in recommending McDowalls for valuation services"