Excellent, Thorough Service
Chris Baker was extremely thorough, conscientious and responsive, surveying one period property for us as buyers, and doing the probate valuation of another prior to sale. His work is clear and well-presented. He tailored his observations to our exact needs. First class service for a very modest price.
Best surveyors in London - 100% recommended.
Best surveyors in London - 100% recommended. Prompt, professional, best value - always willing to go further, and make the complications of the legal and property system easy to manage, destroying stress, and making the entire process transparent with straight-forward advice, facts, and cutting-edge awareness. Brilliant!
Fantastic Agent, Excellent Service!
My Mum and the family had to make the hard decision to sell the house Mum had lived in for over 60 years. Mum had an accident and the decision was made to move her closer to the family. We contacted three Estate Agents. Two sole agents and one national agent. We arranged to spend a morning inviting the agents to attend (one after the other) and to make a decision that day, so as not to hold matters up. We obviously looked at fees and valuations but wanted to work with an agent who could give us personal attention. Agent One (sole agency) attended and we were impressed them. No hard sales pitch to us. Professional but friendly. Letter post meeting delivered by hand . Agent Two (sole agency) attended. Valued the property significantly less than agent one. Very keen to negotiate fees. No further communication. Agent Three (national agency) attended. Arrogant. Sold the fact there was a call centre open 24 hrs a day! Said there was no way the property was worth more than a certain amount when Agent One valued it significantly higher. Seemed to infer they were keen to create bidding wars with potential buyers. Buyers would pay the fees. Did not appear to like the questions we asked. We decided to go with Agent One – McDowalls for the following reasons: • The agent was professional and friendly. • We felt there would be personal service. • Although there was a fee as opposed to Agent 3 we did not want to create more stresses and obstacles for potential buyer . • The market trends were explained and the client base appeared to be preferable. McDowalls met all the above points and the whole sales process went through very smoothly which must be partly due to Owen and McDowalls finding the correct buyers, knowing the market and clients. Thank you again for making the whole process relatively stress free and I would have no hesitation in recommending you to other potential buyers/sellers.
“Chris Baker arranged the lease extension for a property and I cannot thank him enough for making the whole process happen as smoothly as it did. He responded to queries promptly and carried out the negotiations efficiently and regularly chased the management company to get things finalised in the shortest timescale possible. He was very reliable and a pleasure to work with during what could have been a very stressful time. I would have no hesitation in recommending his services"
Prompt service, reputable Company
"I have had 3 very difficult lease extensions over the last couple of years. What I needed was prompt service from a reputable company. I cannot thank Chris Baker enough for the excellent advice and lightning email responses. He and his company go the extra mile for their clients"
Quality service and customer satisfaction
"McDowalls have been carrying out valuations on behalf of East Thames and prior to that Boleyn & Forest H A Ltd for over 15 years. Since McDowalls have been working with us we have found the company to display a great degree of importance on promptness, efficiency, quality service and customer satisfaction. Regardless of who we deal with at McDowalls, we find all staff to be professional, polite, cheerful and easy to deal with. McDowalls are required to communicate with various third parties including our solicitors, our customers and/or their representatives and in all cases we have found the company to be professional, prompt and courteous. The communication from McDowalls is excellent and very prompt. Upon issuing instructions to McDowalls we receive an immediate acknowledgement and we are regularly informed and up-to-date on times on progress. In exceptional cases when there is the need for further negotiation with customers or third party valuers, McDowalls successfully conclude negotiations on our behalf without the need for arbitration and at no additional cost to us. We would welcome the opportunity to continue to work with McDowalls in the future and have no hesitation in recommending McDowalls for valuation services"
"We have been using McDowalls Surveyors Limited for all our lease extensions valuations for approximately 5 years now and we are thoroughly satisfied with the Company. McDowalls are extremely efficient and always respond to our enquiries very promptly. McDowalls are required to liaise with individual Leaseholders and our Solicitors which they do in a very professional manner. We have also found their services to be very competitively priced. Once we instruct McDowalls on behalf of a landlord, we receive regular updates on the progress of each case and in the event of an unusual set of circumstances, McDowalls always inform us and explain the processes and resolve and difficulties that may arise. We would have no hesitation in recommending McDowalls Surveyors Limited for Valuation Surveys"
Efficient, a pleasure to deal with..
"Chris Baker dealt with our lease extension for the property we are selling and made what could have been a stressful situation pain free. He was efficient and regularly chased the management company to get things sorted as quickly as possible. He has been a pleasure to deal with and would have no hesitation is recommending his services"
'Can do' attitude...
“We were looking to move fast and work with people who had a “can do” attitude. Our timeframe to move our Head Office (approx 17,000 square foot) was very tight as our lease was due to finish the end of June 2012. We started discussing options back in August 2011 with several people we had used before at the Refugee Council, but we were told that we would never be able to complete on time, given our short timeframe. However, we were convinced we could do this and through a recommendation, we meet with Chris Baker from McDowalls on 15 November 2011, who told us it was achievable. By the beginning of December 2011 we had a long list of over 30 properties and short listed this to 7 properties. Viewings were arranged on all 7 very quickly and by the end of December we had short listed this to 2 properties, which we started negotiation on. Chris Baker was honest, upfront and we trusted him explicitly. His advice to us on what would meet our requirements was sound. By January 2012, it was clear which property we were going to engage with. From there things went smoothly. Chris and his team were professional, calm, good humoured throughout the process and on McDowalls advice, which we took, we were able to complete on time and move into our new Head Office at the beginning of June 2012. We would have no hesitation in using McDowalls again in the future and as a final comment, if you are ever told that you would not be able to make a large move in the timeframe you have, before you say ok to this and start looking at plan B, talk to McDowalls. We did and now we’re settled in our new Head Office premises and are delighted with the result”
“Chris at McDowalls Surveyors Limited was recommended to me by my Solicitor when my previous surveyor was unable to finalise negotiations in relation to a collective enfranchisement of four flats in Westcliff on sea. Chris quickly assessed what stage we had reached in regards to the purchase of the freehold. Knowing that we had already served the initial notice he promptly visited the premises and used his knowledge to assess the previous surveyors valuation he established that the previous surveyor had undervalued the property and gave us a realistic valuation enabling us to fully understand future possible costs. During the negotiation process Chris made himself available to me to discuss issues, contacting me outside of normal office hours. I found his advice to be clear and honest which enabled me to make the most cost and time effective decisions on behalf of the company. Chris was aware of the previous surveyor costs we had incurred and this was reflected in his own final costs, which we much appreciated. I would highly recommend Chris and McDowalls for anyone considering the collective enfranchisement of their property”