Fantastic Agent, Excellent Service!

My Mum and the family had to make the hard decision to sell the house Mum had lived in for over 60 years. Mum had an accident and the decision was made to move her closer to the family. We contacted three Estate Agents. Two sole agents and one national agent. We arranged to spend a morning inviting the agents to attend (one after the other) and to make a decision that day, so as not to hold matters up. We obviously looked at fees and valuations but wanted to work with an agent who could give us personal attention. Agent One (sole agency) attended and we were impressed them. No hard sales pitch to us. Professional but friendly. Letter post meeting delivered by hand . Agent Two (sole agency) attended. Valued the property significantly less than agent one. Very keen to negotiate fees. No further communication. Agent Three (national agency) attended. Arrogant. Sold the fact there was a call centre open 24 hrs a day! Said there was no way the property was worth more than a certain amount when Agent One valued it significantly higher. Seemed to infer they were keen to create bidding wars with potential buyers. Buyers would pay the fees. Did not appear to like the questions we asked. We decided to go with Agent One – McDowalls for the following reasons: • The agent was professional and friendly. • We felt there would be personal service. • Although there was a fee as opposed to Agent 3 we did not want to create more stresses and obstacles for potential buyer . • The market trends were explained and the client base appeared to be preferable. McDowalls met all the above points and the whole sales process went through very smoothly which must be partly due to Owen and McDowalls finding the correct buyers, knowing the market and clients. Thank you again for making the whole process relatively stress free and I would have no hesitation in recommending you to other potential buyers/sellers.